DATA CONTROLLER IDENTIFICATION & CONTACT DETAILS

Data Controller Entity: PLASTIC SPIRAL LIMITED (trading as Panomic3D)
Company Registration No.: 12447936 (Incorporated in England and Wales)
Registered Office Address: 13 Hungerford Rd, Stourbridge, West Midlands, DY8 3AA, United Kingdom
Data Protection Contact: support@panomic3d.com
Supervisory Authority: Information Commissioner’s Office (ICO), United Kingdom

1. INTRODUCTION & SCOPE

PLASTIC SPIRAL LIMITED (“Company”, “Panomic3D”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, process, store, disclose, and protect your personal information when you visit https://panomic3d.com (“Website”), purchase 3D models or plugins, or interact with our customer support services.

This policy is formulated in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018), the Privacy and Electronic Communications Regulations 2003 (PECR), and global payment card network data security requirements (PCI-DSS).

2. PERSONAL DATA WE COLLECT

We collect and process various categories of personal data depending on how you interact with our Platform:

• a) Identity Data: First name, last name, username or account identifier.
• b) Contact Data: Name, delivery email address, telephone contact number.
• c) Transactional Data: Payment transaction IDs, payment method brand (e.g., Visa, Mastercard), purchased items, currency, purchase timestamp, and digital file download logs.
• d) Technical & Device Data: IP address, browser type and version, time zone setting, operating system, device hardware identifiers, and session connection logs.
• e) Usage & Behavior Data: Information regarding how you navigate our site, view product pages, and interact with features.
• f) Marketing & Cookie Data: Your communication preferences and newsletter subscription consent choices.

3. LAWFUL BASES FOR PROCESSING

4. PAYMENT SECURITY & CARD NETWORK DISCLOSURES (PCI-DSS)

All credit and debit card transactions conducted on Panomic3D are processed directly by PCI-DSS Level 1 certified third-party payment gateways (including encrypted card acquirers). PLASTIC SPIRAL LIMITED does NOT store, capture, or transmit full credit card numbers, CVV security codes, or PINs on its own web servers.

5. COOKIES & TRACKING TECHNOLOGIES

Our Website uses cookies and similar tracking technologies to enhance user navigation and analyze traffic:

• Strictly Necessary Cookies: Essential for the core functionality of the website, such as security, shopping cart management, and cookie consent preferences. These do not require consent.
• Functional Cookies: Used to remember user currency settings and display preferences.
• Analytical & Performance Cookies: Help us measure website traffic, bounce rates, and popular downloads. Applied only upon your explicit opt-in consent via our Cookie Banner.

6. DATA SHARING & THIRD-PARTY PROCESSORS

We share personal data strictly on a need-to-know basis with vetted third-party data processors operating under binding Data Processing Agreements (DPAs):

• a) Payment Processors: Payment acquirers and gateways for transaction authorization and fraud risk assessment.
• b) Hosting & Infrastructure: Cloud infrastructure and database providers for web hosting and digital download delivery.
• c) Statutory Authorities: HMRC, law enforcement, or regulatory bodies when required by compulsory UK legal process.

We never sell, rent, or trade your personal information to third parties for independent commercial or marketing purposes.

7. INTERNATIONAL DATA TRANSFERS

Where personal data is transferred outside the United Kingdom or European Economic Area (EEA), PLASTIC SPIRAL LIMITED ensures appropriate legal safeguards are applied in compliance with UK GDPR Chapter V, including UK International Data Transfer Agreements (IDTAs), UK Addendum to EU Standard Contractual Clauses (SCCs), or adequacy decisions.

8. DATA RETENTION PERIODS

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or statutory reporting obligations:

• Transactional & Accounting Records: Retained for 6 years to comply with legal requirements.
• Account Profile Data: Retained for as long as your account remains active or until you request account deletion.
• Marketing Preferences: Retained until consent is withdrawn or you click ‘unsubscribe’ in any promotional communication.

9. YOUR DATA SUBJECT RIGHTS UNDER UK GDPR

Under the UK GDPR and Data Protection Act 2018, you possess the following statutory rights regarding your personal data:

1. Right of Access: The right to request a copy of the personal data we hold about you.
2. Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
3. Right to Erasure: The right to request erasure of your personal data (‘Right to be Forgotten’) where processing is no longer required.
4. Right to Restrict Processing: The right to request that we restrict processing of your personal data under certain conditions.
5. Right to Data Portability: The right to receive your personal data in a structured, machine-readable format.
6. Right to Object: The right to object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact our Data Protection contact at support@panomic3d.com. We will respond within one calendar month without charge.

10. SUPERVISORY AUTHORITY & COMPLAINTS

You have the right to lodge a complaint at any time with the United Kingdom supervisory authority for data protection issues:

Supervisory Body Details:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK
Telephone: 0303 123 1113 | Website: https://ico.org.uk

We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO, so please contact us in the first instance at support@panomic3d.com.